A Year with CARO – 2023 Recap

Posted on December 27, 2023

As one of the fastest growing employee-owned laboratories in Alberta and BC, 2023 was another busy year at CARO!  We took some big leaps in our business, all focused on our 3 promises to you: to be your Big Picture Sidekicks, to Keep you Ahead of the Curve, and to Have Great Chemistry.  We expanded our Richmond lab with a whopping 4500sqft renovation, added more testing capabilities, hosted not one but TWO Western Canadian ice-cream truck tours, and most of all amped you up to step into the future with us and sign-up for CARO’s new online portal CCI! (PS – if you still haven’t activated that account, get to it!)

CARO’s Richmond Lab Glow-UpA Year with CARO

In July 2023 our corporate team packed up their desks and made their way into CARO’s new Head Office, in Unit 250 at 4011 Viking Way.  It wasn’t a long trip (same building, different Unit), and construction began immediately to transform our old office space with the addition of 4500sq ft of laboratory space.

CARO’s Richmond lab will be making a grand entrance into 2024 as renovations are nearing completion.  We’re already 80% of the way there and can’t wait to welcome you into our new digs, which will include an expanded metals lab and instrument room, as well as additional chemistry and microbiology lab space.  Bring on all your 2024 projects!

New Year, New (and Improved!) Tests

CARO’s team of scientists have been busy bees with research and development projects, and this year we had a couple come to fruition!A Year with CARO

We’re excited to announce…drumroll 🥁

    1. CARO now offers anion testing redundancy across BC and Alberta – we know short hold time anions are a challenge for many remote sites, and we now offer 3 convenient locations where your samples can be sent for immediate processing.
    2. CARO now offers Alcohol testing in soil and water.
    3. Once again this year, continual improvement initiatives have resulted in quicker throughput on many of our key tests. What does this mean for you? This means you get your data quicker and makes CARO a reliable choice for on-time data.

A Year of Opportunities for Scientists

Creating and supporting career development plans within CARO for long-term career advancements is something we always strive for, and in 2023, CARO saw a handful of internal promotions.  Many of our new Team Leads, Managers and Senior Leadership team members started in junior roles and have advanced their skillsets within CARO throughout the year, and we also welcomed a new employee shareholder, (congrats again, Jesse👏). Learn more about some of CARO’s career advancement stories this year by checking out our Grow with CARO series on our social media here!

The Year the CCI Took Your Project Management to the Next Level

We launched the CCI in November 2022, which has given us a whole year (and a few months) to gather your feedback and introduce three built-to-suit portal updates on CARO’s CCI throughout 2023, including NEW features!  This platform was built with our clients, for our clients, so we are naturally listening to our clients to help us continually build on the system to meet your needs.   Here are a few of the new features we introduced in 2023:CAROS's Year in Review

      • New Advanced Seach Features: it’s now easier than ever to find (and organize) all of your workorders. Don’t know the workorder number?  No problem!  Try searching by sample name, date, etc. and see what you can pull up.
      • Improved Bottle Order Search Functions: finding the bottles you need is now easier than ever with improved searchability within the bottle order screen. Don’t forget you can also reorder supplies for a repeat program in only a few clicks!
      • New and Improved eCOC Updates: we dotted all the ‘I’s’ and crossed all the ‘t’s’ to make sure our most beloved feature was intuitive and easy to use.
      • The Multi-Location Feature: allowing you to connect to multiple organizations through a single account. This feature makes it easy to switch between companies within your personal CCI account and select the type of notifications you want to receive on a ‘per location’ basis.

CARO’s goal over the next few years is to revolutionize the lab experience through innovative technology, to make work easier and collaboration more successful, so this isn’t the last you will hear of the CCI.  We have plenty more up our sleeves for the CCI in 2024! Learn more about all these features in our recent blog post by clicking here!

AND We Brought the Chemistry to You

A Year with CAROCARO didn’t miss a beat this year travelling across Canada attending conferences – there’s a good chance you saw our team out and about, sharing some of the latest and greatest news from CARO. If you didn’t catch us at an industry conference, it’s possible that you participated in one of CARO’s many self-hosted events:

Maybe you were one of the lucky winners of CARO’s monthly pizza lunch contest promoting our brand new eCOC system.A Year with CARO

Or you managed to catch us as we made our way through Calgary in an iconic Ice-cream truck, bringing a refreshing treat to our clients in the summer heat. We had so much fun the first time we brought the Ice-cream truck tour to Victora B.C. for an encore!

Keep your eyes peeled for the return of the Ice-cream truck next year and let us know if you want to bring the CARO ice cream tour to a town near you in 2024!

Thank you for supporting us through another busy year – we promise to continue to work hard in 2024 to bring you the latest science, speedy TATs, and an overall amazing experience working with your favorite lab. 👩‍🔬

From everyone here at Team CARO, thank you for your support in 2023 – we couldn’t do all that we do without you!

Happy Holidays – catch you in 2024!


Richmond, British Columbia

#110 – 4011 Viking Way
#250 – 4011 Viking Way (Corporate Office)
Richmond, BC, V6V 2K9, Canada
Phone: (604) 279-1499 Fax: (604) 279-1599
Email: [email protected]
Monday to Friday 8 am to 5 pm.
Saturday 9 am to 4 pm.
After Hours Emergency: 1 (888) 311-8849


Edmonton, Alberta

17225 109 Ave NW
Edmonton, AB, T5S 1H7, Canada
Phone: (780) 489-9100
Email: [email protected]
Monday to Friday 8 am to 5 pm.
After Hours Emergency: 1 (888) 311-8849


Burnaby, British Columbia

#108 – 4475 Wayburne Drive
Burnaby, BC V5G 4X4, Canada
Phone: (604) 279-1499
Email: [email protected]
Monday to Friday 9am to 8pm.
Saturday 11:30am to 8pm.
After Hours Emergency: 1 (888) 311-8849

    Contact Us

    Yes, I would like to receive exclusive emails from CARO.No, I would not like to receive exclusive emails from CARO.


    Kelowna, British Columbia

    #101 – 3677 Highway 97N
    Kelowna, BC, V1X 5C3, Canada
    Phone: (250) 765-9646
    Toll Free: 1 (888) 311-8846 Fax: (250) 765-3893
    Email: [email protected]
    Monday to Friday 8 am to 5 pm.
    Saturday 9 am to 4 pm.
    After Hours Emergency: 1 (888) 311-8849


    Whitehorse, Yukon (Depot)

    BOX 10 33 Levich Drive


    Whitehorse, YT, Y1A0A8, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 9 am to 5 pm
    This is a depot with our supplies only. Ship samples to the lab.


    Victoria, B.C. (Depot)

    #3-576 Hillside Avenue


    Victoria, V8T 1Y9, BC, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 7:30 am to 5 pm
    This is a depot with our supplies and flat-rate next day shipping