About Us

CARO Analytical Services is a Western Canada based environmental and food testing laboratory that provides professional analytical testing services to public and private clients throughout Canada and the United States. In operation for over 29 years, CARO Analytical Services (CARO) is a British Columbia, Canada, employee owned and operated company with 75 staff distributed throughout three locations: Richmond, BC (head office), Kelowna, BC, and Edmonton, AB, with depot services in Whitehorse, YK.

Our Specializations

We specialize in providing microbiological analysis, general chemical analysis, food residue analysis, and contaminated site testing of soil vapour, drinking water, wastewater, water, vegetation, tissue, soil and sediments. CARO is accredited to ISO17025 by the Canadian Association for Laboratory Accreditation and CARO is also approved by the BC Public Health Officer through the Enhanced Water Quality Assurance (EWQA) program. We are currently the largest BC owned, based and operated analytical laboratory company in Canada, and have the largest scope of CALA accredited analysis of any single laboratory location in Canada.

Our Clients

CARO has a diverse client base ranging from health authorities, public utilities, government ministries, consultants, industry, businesses and private individuals. Our highly trained staff of chemists, microbiologists, technologists and customer service professionals have the expertise and experience to handle not only routine tests, but also specialized analyses to suit client needs.

Our Leadership

CARO’s leadership group comprises CARO employees, scientists and managers led by Brent Mussato, B.Sc., P.Chem. (President); along with Patrick Novak, B.Sc., P.Chem. (Vice President); Susannah Kennedy, B.Sc., P.Chem. (Director of Client Relations); and Brent Coates, B.Sc. (Director of Operations). CARO employs the greatest percentage of recognized Professional Chemists of any one lab in Western Canada and has a diverse workforce with over 60% women, long employee retention, supporting local school co-op programs and active environmental industry participation on boards and working groups.  As one of a few employee-owned laboratories left in Canada, our team is extremely well connected to the success of our clients, especially British Columbia clients and we recognize that this has a direct link to both corporate and personal success.

CARO has developed a business model to deliver on our mission to provide clients with complete peace of mind in analytical testing through the highest level of service and technical excellence”. We achieve this high level of service by embracing a culture of continual improvement, investing in state of the art technology, participating in numerous research and development projects, using industry leading technological advancements to make our client’s tasks more efficient and employing staff who are committed to delivering service beyond expectations.  While providing good quality and service, which are expected essentials, we strive to make high level connections with our clients, so they can count on us to provide the unwavering support to their evolving needs and industry excellence to run successful projects.

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Research & Development Emphasis

 

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Quality Management

 

CARO has a strong commitment to quality. Our quality management system is based on ISO 17025:2005, ‘General Requirements for the Competence of Calibration and Testing Laboratories’.

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Award Winning

 

  • In 2017, CARO Analytical Services won the Technical Innovation Environmental Award from Environment Managers association of British Columbia (EMA of BC) for work on Remediation of silt & clay by incorporation into concrete with S. Graham Engineering.
  • First Ever Environmental Managers Association of British Columbia (EMA of BC) 2016 Member Choice Environmental Awards, CARO Analytical Service and S. Graham Engineering & Geology: Site Specific Investigation of a Salt Contaminated Site in Northeast British Columbia
  • 2014 Environmental Managers Association of British Columbia (EMA of BC) Environmental Awards, Regulatory Challenge Catagory  for work on Siloxanes – Read More Here
  • 2013 Environmental Managers Association of British Columbia (EMA of BC) Environmental Awards, Technical Innovation Catagory for work on Thermal Desorption Technology – Read More Here

 


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Richmond, British Columbia

#110 – 4011 Viking Way
Richmond, BC, V6V 2K9, Canada
Phone: (604) 279-1499
Fax: (604) 279-1599
Email: Richmond@caro.ca
After Hours Emergency: 1 (888) 311-8849

 

Kelowna, British Columbia

#102 – 3677 Highway 97N
Kelowna, BC, V1X 5C3, Canada
Phone: (250) 765-9646
Toll Free: 1 (888) 311-8846
Fax: (250) 765-3893
Email: Kelowna@caro.ca
After Hours Emergency: 1 (888) 311-8849

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Edmonton, Alberta

17225 109 Ave NW
Edmonton, AB, T5S 1H7, Canada
Phone: (780) 489-9100
Fax: (780) 489-9700
Email: Edmonton@caro.ca
After Hours Emergency: 1 (888) 311-8849

 

Whitehorse, Yukon

Whitehorse, YK  Canada
Contact Us for Supplies and Deliveries
Toll Free: 1 (888) 311-8846
Email: bshaw@caro.ca
After Hours Emergency: 1 (888) 311-8849

CARING ABOUT RESULTS, OBVIOUSLY.

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