Client Connect Sign Up


Thank you for choosing to use CARO’s Client Connect online service.


We hope that this exclusive service will add value to your existing and upcoming sampling programs. Not sure if Client Connect is right for you?
Learn more about how these services can help you manage your analytical data, by accessing our user guide, here.

The following form is used to confirm the information of you and/or your team members who wish to have online access to your analytical data and to outline the general terms and conditions of this service.  Any responses will be recorded in this form will be kept strictly confidential.
Please contact us anytime if you have any questions regarding sign-up or confidentiality of data.

    Your Name (required)

    Your Email (required)

    Organization Name (required)

    Would you like to follow up with personal guidance on how to use CARO Client Connect? YesNo

    If you would like to sign up additional members of your organization, please indicate the Name(s) and Email(s) of each individual here:

    What is your primary reason for signing up for these services? (required)

    How did you hear about this?
    CARO Team MemberCARO WebsiteSocial MediaColleagueCARO Promotional ItemOther

    The results available on CARO Client Connect are provided as a matter of service and convenience for clients of the laboratory. They are intended for use only by authorized parties and are confidential in nature. If you are not an authorized user, do not attempt to enter. While the results have been verified for accuracy against our analytical reports, they are not intended as a substitute for a hard copy or approved electronic report. Please contact your Project Manager if you have any questions regarding the available information.

    1. You and your team's login information is yours to manage. You must notify us of changes, or if you would like to prevent current or former employees from accessing the system.
    2. Every attempt has been made to make the data that you see in CARO's Client Connect accurate, however, this data is not meant to serve as the final analytical report which we issue in PDF format to the contacts listed on the chain of custody.
    3. CARO Client Connect is a proprietary system for use by our clients with granted access only. The system cannot be shared with others who have not been granted by CARO. Please contact CARO if you would like to share the use of this system and its information with any other interested parties.

    All the information contained within this form is accurate to the best of my knowledge. On behalf of my organization and those that I have listed in this form, I agree to the terms and conditions of use of this system and agree to abide by the strictly confidential nature of using this system. I authorize the people in this form to have access to the analytical data that we submit to CARO through the CARO Client Connect system. All information provided herein is strictly Confidential.

    Check here if you accept all these terms (required).

    Acknowledge that it will take 24-48 business hours to validate the information and set up your new account.

    *Upon successful submission of this form, you will receive a verification email to the address provided. If you do not receive a response within the 48-hour timeline, please contact: [email protected] to confirm receipt of your request.

    If you are still wondering about signing up for Client Connect watch our introduction video below to learn more:


    Richmond, British Columbia

    #110 – 4011 Viking Way
    Richmond, BC, V6V 2K9, Canada
    Phone: (604) 279-1499 Fax: (604) 279-1599
    Email: [email protected]
    Monday to Friday 8 am to 5 pm.
    Saturday 9 am to 4 pm.
    After Hours Emergency: 1 (888) 311-8849


    Edmonton, Alberta

    17225 109 Ave NW
    Edmonton, AB, T5S 1H7, Canada
    Phone: (780) 489-9100
    Email: [email protected]
    Monday to Friday 8 am to 5 pm.
    After Hours Emergency: 1 (888) 311-8849


    Burnaby, British Columbia

    #108 – 4475 Wayburne Drive
    Burnaby, BC V5G 4X4, Canada
    Phone: (604) 279-1499
    Email: [email protected]
    Monday to Friday 9am to 5pm.
    After Hours Emergency: 1 (888) 311-8849

      Contact Us


      Kelowna, British Columbia

      #102 – 3677 Highway 97N
      Kelowna, BC, V1X 5C3, Canada
      Phone: (250) 765-9646
      Toll Free: 1 (888) 311-8846 Fax: (250) 765-3893
      Email: [email protected]
      Monday to Friday 8 am to 5 pm.
      Saturday 9 am to 4 pm.
      After Hours Emergency: 1 (888) 311-8849


      Whitehorse, Yukon (Depot)

      BOX 10 33 Levich Drive


      Whitehorse, YT, Y1A0A8, Canada
      Contact Us for Supplies and Deliveries
      Toll Free: 1 (888) 311-8846
      Email: [email protected]
      Monday to Friday 9 am to 5 pm
      This is a depot with our supplies only. Ship samples to the lab.


      Victoria, B.C. (Depot)

      #3-576 Hillside Avenue


      Victoria, V8T 1Y9, BC, Canada
      Contact Us for Supplies and Deliveries
      Toll Free: 1 (888) 311-8846
      Email: [email protected]
      Monday to Friday 7:30 am to 5 pm
      This is a depot with our supplies and flat-rate next day shipping