Contact Us & Frequently Asked Questions

Get in touch with a scientist today by emailing [email protected], or calling 1-888-311-8846.

Want to share your feedback? We’ll be glad to hear from you! Please, contact us!

emergency number

If this is an after-hours emergency, please call: 1 (888) 311-8849.


We are here to help! Call or visit any of our laboratory locations.
Before you do, please, check out the FAQ section below.


1. I am an individual who wants to access testing services – where do I start?

You’ve come to the right place!

The most common testing parameters requested by individuals are available through our online store: https://store.caro.ca/.
This is the easiest way to find what you need, order containers and get set up for return shipping.

PRO TIP: start with the “How it Works” page.

2. How do I get containers for sampling?


There are many options for ordering containers – here are some of the easiest ways:

    1. You can order some sampling containers and supplies directly through our online store – click here.
    2. You can contact us by phone or email to place and arrange your sampling container order.
    4. Stop by our Depots in Whitehorse or Victoria and help yourself!

3. How do I submit a sample?


Samples can be dropped off in person (our scientists don’t bite!), or you can use a courier to expedite samples to the lab.
If you have ordered your supplies through our online store and prepaid, your order will include a return waybill that can be used at any Purolator location.
Depending on the analysis that you have requested, your sample may have a specific holding time (this is the time frame between sample collection and the time that a sample needs to be analyzed by to ensure accurate results).
A document that outlines these holding times can be found here.

4. When will my results be ready? How do I get them?


The regular turnaround time for many of our analysis are 5-7 business days, however, this may vary depending on the analysis that you have requested.
When you receive your emailed sample receipt notice, the turn-around time will be stated under the “delivery plan” section.

Our primary methods are:

5. How do I read my report?


We understand that reading reports can sometimes be tricky. To help we have included a glossary of terms on the last page of your report.
For an example report that has been fully explained, click here: How-to: Reading a CARO Report .

Thank you for choosing CARO!


Still have questions? Contact us!

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Richmond, British Columbia

#110 – 4011 Viking Way
Richmond, BC, V6V 2K9, Canada
Phone: (604) 279-1499 Fax: (604) 279-1599
Email: [email protected]
Monday to Friday 8 am to 5 pm.
Saturday 9 am to 4 pm.
After Hours Emergency: 1 (888) 311-8849

 

Edmonton, Alberta

17225 109 Ave NW
Edmonton, AB, T5S 1H7, Canada
Phone: (780) 489-9100
Email: [email protected]
Monday to Friday 8 am to 5 pm.
After Hours Emergency: 1 (888) 311-8849

 

Burnaby, British Columbia

#108 – 4475 Wayburne Drive
Burnaby, BC V5G 4X4, Canada
Phone: (604) 279-1499
Email: [email protected]
Monday to Friday 9am to 5pm.
After Hours Emergency: 1 (888) 311-8849

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    Kelowna, British Columbia

    #102 – 3677 Highway 97N
    Kelowna, BC, V1X 5C3, Canada
    Phone: (250) 765-9646
    Toll Free: 1 (888) 311-8846 Fax: (250) 765-3893
    Email: [email protected]
    Monday to Friday 8 am to 5 pm.
    Saturday 9 am to 4 pm.
    After Hours Emergency: 1 (888) 311-8849

     

    Whitehorse, Yukon (depot)

    BOX 10 33 Levich Drive

    ,

    Whitehorse, YT, Y1A0A8, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 9 am to 5 pm
    After Hours Emergency: 1 (888) 311-8849

     

    Victoria, B.C. (depot)

    #3-576 Hillside Avenue

    ,

    Victoria, V8T 1Y9, BC, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 7:30 am to 5 pm
    After Hours Emergency: 1 (888) 311-8849

    CARING ABOUT RESULTS, OBVIOUSLY.