CARO News

COVID-19

Posted on March 17, 2020

Caring About Results…Obviously 

March 17, 2020 – UPDATE 12:00 PM

We continue to monitor the situation closely and are following the relevant Provincial Health Authority Guidelines to ensure our employees and clients continue to feel safe at work.  This means that the situation may change from day-to-day, but we are committed to keeping you updated as we work through these difficult times together. Please check our website for status updates, as they become available.

As an optional precautionary measure, we are offering “no-contact” pickup and drop-off options that will allow you to continue to interface with our team of scientists.   We will miss the opportunity to say Hello, but there will be plenty of time for that in the coming months.

  1. Flexible bottle orders – In the interest of social isolation, many of you might find yourselves working from home.  CARO is happy to deliver bottle orders to your safe space (for ENVIRONMENTAL clients only), and using our online bottle order system makes it easy to redirect your order. Learn more here.
     
  2. Enhanced Courier Coordination – If you usually come into a CARO lab to drop-off your samples in person, we are happy to help arrange a courier from your site or satellite office.   This service is also coordinated for all our online orders, placed through our store (https://store.caro.ca/)

    Simply call or email [email protected] with the date, time and exact location of pickup, and we would be happy to make arrangements.
     

  3. Drop-box – CARO’s facilities in Kelowna and Edmonton are equipped with a secure drop-box option to allow you to submit your samples in a secure environment.  We will be monitoring these drop-off locations on a more frequent basis over the coming days to ensure there is adequate space for any client who wishes to use this service.
     
  4. Nicky Nicky Nine Doors – Ring the doorbell at either of CARO’s Lower Mainland facilities in Richmond and Burnaby, and a CARO representative will come to the door to collect your samples and completed COC, so you can keep your distance.  Don’t forget that all our cannabis deliveries are now being received at our Burnaby location

Keeping you Ahead of the Curve
 

For those of you switching your focus indoors, we are looking at options to provide virtual professional development opportunities so your team(s) can make productive use of their time indoors.   Is this something you would be interested in?

YES         NO

 

Richmond, British Columbia

#110 – 4011 Viking Way
Richmond, BC, V6V 2K9, Canada
Phone: (604) 279-1499 Fax: (604) 279-1599
Email: [email protected]
Monday to Friday 8 am to 5 pm.
Saturday 9 am to 4 pm.
After Hours Emergency: 1 (888) 311-8849

 

Edmonton, Alberta

17225 109 Ave NW
Edmonton, AB, T5S 1H7, Canada
Phone: (780) 489-9100
Email: [email protected]
Monday to Friday 8 am to 5 pm.
After Hours Emergency: 1 (888) 311-8849

 

Burnaby, British Columbia

#108 – 4475 Wayburne Drive
Burnaby, BC V5G 4X4, Canada
Phone: (604) 279-1499
Email: [email protected]
Monday to Friday 9am to 5pm.
After Hours Emergency: 1 (888) 311-8849

Contact Us










 

Kelowna, British Columbia

#102 – 3677 Highway 97N
Kelowna, BC, V1X 5C3, Canada
Phone: (250) 765-9646
Toll Free: 1 (888) 311-8846 Fax: (250) 765-3893
Email: [email protected]
Monday to Friday 8 am to 5 pm.
Saturday 9 am to 4 pm.
After Hours Emergency: 1 (888) 311-8849

 

Whitehorse, Yukon (depot)

BOX 10 33 Levich Drive

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Whitehorse, YT, Y1A0A8, Canada
Contact Us for Supplies and Deliveries
Toll Free: 1 (888) 311-8846
Email: [email protected]
Monday to Friday 9 am to 5 pm
After Hours Emergency: 1 (888) 311-8849

 

Victoria, B.C. (depot)

#3-576 Hillside Avenue

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Victoria, V8T 1Y9, BC, Canada
Contact Us for Supplies and Deliveries
Toll Free: 1 (888) 311-8846
Email: [email protected]
Monday to Friday 7:30 am to 5 pm
After Hours Emergency: 1 (888) 311-8849

CARING ABOUT RESULTS, OBVIOUSLY.