By engaging our services, you are agreeing to CARO Analytical Service’s Standard Terms and Conditions, as outlined below;
- Payment terms are 30 days from the delivery of the invoice unless negotiated otherwise prior to submission.
- All quoted prices are in Canadian Dollars and are exclusive of GST & PST.
- Routine turn-around-times (TATs) are 5-7 business days, with reports being issued before 5pm the day they are due.
- Rush TATs will incur additional charges, and are to be assessed at the time of submission.
- The day of sample receipt is deemed day 0 for samples that are delivered to the lab before the cut-off time of 3:30 pm.
- Only business days are included in the TAT tally.
- Reports and invoices will be transmitted via email (PDF, Excel, and other EDDs are available). If requested, hardcopies can also be issued via standard mail.
- CARO will not disclose confidential information to any third party without prior written consent, unless required for a lawful purpose.
CARO’s goal is to ensure that we exceed your expectations for service and quality, and we look forward to demonstrating this.
If you have any questions or concerns relating to the terms outlined above, or if you require further information, please do not hesitate to contact us.