Terms & Conditions

By engaging our services, you are agreeing to CARO Analytical Service’s Standard Terms and Conditions, as outlined below;

  1. Payment terms are 30 days from the delivery of the invoice unless negotiated otherwise prior to submission.
  2. All quoted prices are in Canadian Dollars and are exclusive of GST & PST.
  3. Routine turn-around-times (TATs) are 5-7 business days, with reports being issued before 5pm the day they are due.
  4. Rush TATs will incur additional charges, and are to be assessed at the time of submission.
  5. The day of sample receipt is deemed day 0 for samples that are delivered to the lab before the cut-off time of 3:30 pm.
  6. Only business days are included in the TAT tally.
  7. Reports and invoices will be transmitted via email (PDF, Excel, and other EDDs are available). If requested, hardcopies can also be issued via standard mail.
  8. CARO will not disclose confidential information to any third party without prior written consent, unless required for a lawful purpose.

CARO’s goal is to ensure that we exceed your expectations for service and quality, and we look forward to demonstrating this.

If you have any questions or concerns relating to the terms outlined above, or if you require further information, please do not hesitate to contact us.

 

Richmond, British Columbia

#110 – 4011 Viking Way
Richmond, BC, V6V 2K9, Canada
Phone: (604) 279-1499 Fax: (604) 279-1599
Email: [email protected]
Monday to Friday 8 am to 5 pm.
Saturday 9 am to 4 pm.
After Hours Emergency: 1 (888) 311-8849

 

Edmonton, Alberta

17225 109 Ave NW
Edmonton, AB, T5S 1H7, Canada
Phone: (780) 489-9100
Email: [email protected]
Monday to Friday 8 am to 5 pm.
After Hours Emergency: 1 (888) 311-8849

 

Burnaby, British Columbia

#108 – 4475 Wayburne Drive
Burnaby, BC V5G 4X4, Canada
Phone: (604) 279-1499
Email: [email protected]
Monday to Friday 9am to 5pm.
After Hours Emergency: 1 (888) 311-8849

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Kelowna, British Columbia

#102 – 3677 Highway 97N
Kelowna, BC, V1X 5C3, Canada
Phone: (250) 765-9646
Toll Free: 1 (888) 311-8846 Fax: (250) 765-3893
Email: [email protected]
Monday to Friday 8 am to 5 pm.
Saturday 9 am to 4 pm.
After Hours Emergency: 1 (888) 311-8849

 

Whitehorse, Yukon (depot)

BOX 10 33 Levich Drive

,

Whitehorse, YT, Y1A0A8, Canada
Contact Us for Supplies and Deliveries
Toll Free: 1 (888) 311-8846
Email: [email protected]
Monday to Friday 9 am to 5 pm
After Hours Emergency: 1 (888) 311-8849

 

Victoria, B.C. (depot)

#3-576 Hillside Avenue

,

Victoria, V8T 1Y9, BC, Canada
Contact Us for Supplies and Deliveries
Toll Free: 1 (888) 311-8846
Email: [email protected]
Monday to Friday 7:30 am to 5 pm
After Hours Emergency: 1 (888) 311-8849

CARING ABOUT RESULTS, OBVIOUSLY.