CARO News

The One Where the CCI Turns ‘1’

Posted on November 22, 2023

CCIWhen we released our new online portal CCI, our aim was to revolutionize the lab experience through innovative technology, to make work easier and collaboration more successful.  This is arguably the biggest, hairiest, and most audacious goal we’ve ever had – revolutionizing an entire industry! – but we can see the future of client-lab collaboration, and it’s worth it!

The CCI is officially 1 year old, and to celebrate, we thought we’d look back at our first year with the CCI, all the success we’ve shared so far, and all the greatness that is yet to come!

Success #1 – You Jumped on the CCI Train with Us

Though some were initially hesitant to leave their old ways behind, the CCI slowly and surely gained popularity. Through countless CCI Demo’s and 1-1 tutorials, the CCI spoke for itself, showing all the skeptics that new and innovative doesn’t have to mean complicated and time-consuming.

All aboard the CCI train – this year we hit some big goals including:

✔️ 70% of eligible CARO clients are now reaping the benefits of the CCI.

✔️ Over 40, 000 work orders delivered electronically.

✔️ 3 built-to-suit portal updates, including NEW features based entirely on your feedback.

✔️ By the end of the year, more than half of all bottle orders will be submitted through the CCI Webstore… you all love that convenient repeat order feature!

Success #2 – Real World WinsCCI

Thanks to your willingness to embrace change, we are using modern technology to solve all kinds of real-world challenges.

In some cases, the CCI has truly “saved the day” and demonstrated its importance in your projects with CARO.  A superhero doesn’t typically like to brag, but in this case, we do – here are a few ways the CCI has saved the day over the last year:

✨ One lucky user who signed up to the CCI early reported that:

The CCI was great because they were still able to access all their data when they were cyber attacked!

✨An active user who is constantly working away from their desk told CARO that:

Being able to log in anywhere (with internet) on their phone or laptop is super helpful and keeps everything more organized for their team.

✨Another avid CCI’er said:

They like the CCI because it allows them to create custom packages that aren’t captured on the COC, which ensures them that they get the packages and prices they want!

✨A data savvy user raved about CCI’s new multi-organization view function:

‘I can now look back and find all my old work submitted, whereas I couldn’t before the CCI. Being included on the data analysis/reporting side now allows me to search everything as needed without continuously asking my Account Manager to send old reports.’

Success #3 – Not to get Cheesy…But Things got Cheeeesy!CCI

CARO’s eCOC Pizza Lunch Promo ran for 8 consecutive months and things got competitive!

Each month through February to September clients submitted their testing requisitions using the eCOC feature on the CCI, and each month CARO tallied up all of the submissions to award the company with the most submissions a FREE pizza lunch for their whole team!

Some cheesy pizza stats: We had 8 winners, 41 pizzas ordered, and 410 slices of pizza consumed by our lucky winners – no hungry bellies over here!

Future Successes – More in Store for 2024!

We believe the CCI has gotten us one (or two) steps closer to revolutionizing the lab experience through innovative technology, to make work easier and collaboration more successful, but there is still a long way to go!  We plan to continue bringing more innovative features to the CCI next year, so our clients will always be the first to reap the time-saving benefits of modern technology.  Can you imagine what you’ll do with all that free time?!

If you haven’t already signed up, sign up for the CCI today and step into the future with us.  It’s way more fun over here 😊

 

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