CARO News

Using CARO’s Online Portal (CCI) Just got Easier!

Posted on October 27, 2023

CARO's Online PortalAttention all CCI Users and CCI Onlookers (yes we see you checking out the system from afar, and we’re about to make it even more tempting!): CARO’s online portal CCI has some NEW FEATURES that we can’t wait to share with you!

These features, as well as all the features still to come, are important steps on our journey to streamlining how clients and labs connect and collaborate.

Sign up now to be a part of the revolution!

#1.  NEW Advanced Search Features

We have expanded the search function within the CCI, so you can find all your orders 5x easier!

We get it: not everyone can recall their 7-digit alphanumeric CARO workorder identifier on the spot, and why should you have to?  Starting NOW, you can search for your workorders using any of the features of your project that are easier to remember, including:

  • Sample name(s)
  • Project details
  • PO number
  • Receiving lab… and more!

The next time you’re trying to find a particular dataset, give the Advanced Filters a try!

#2.  Improved Bottle Order Search FunctionsCARO's Online Portal

Keeping on the theme of making things easier, we have also improved searchability on the CCI bottle order page, so it’s easier to find what you’re looking for…  without really knowing what you’re looking for. 😉

Try out these new search features by placing a bottle order through the CCI Webstore! If it’s your first time placing a bottle order through the CCI, check out this quick video tutorial by clicking here!

#3.  NEW eCOC Features

In addition to a few minor tweaks designed to improve the eCOC experience (we’re all about continual improvement!), we’ve made our most beloved feature on the CCI even better with new features based entirely on user feedback:

  • CARO Location.  You can now select the CARO lab location where you will be sending your samples, so you can easily filter by receipt lab later on (see #1, above).
  • eCOC DRAFTS.  If you’re using the eCOC to prepare for a field program, sharing paperwork/sampling duties with a colleague, waiting for a few questions to get answered before you submit your eCOC, or simply running short on time, you can now save your working eCOC as aCARO's Online Portal draft and return to it when you have the time and information you need.
  • Time Zone CorrectionWHOOPS!  We messed this one up the first time (get it, time?!)  The eCOC PDF will now display dates and times in your current time zone.

If you are actively using the CCI and want to provide feedback or suggest features that could really make your life easier, let us know on our feedback page here.   We’re always listening!

Stay tuned for more updates, right here on our News page.  You can also follow us on our socials here, to get real-time updates on your favorite laboratory.

 

Richmond, British Columbia

#110 – 4011 Viking Way
#250 – 4011 Viking Way (Corporate Office)
Richmond, BC, V6V 2K9, Canada
Phone: (604) 279-1499 Fax: (604) 279-1599
Email: [email protected]
Monday to Friday 8 am to 5 pm.
Saturday 9 am to 4 pm.
After Hours Emergency: 1 (888) 311-8849

 

Edmonton, Alberta

17225 109 Ave NW
Edmonton, AB, T5S 1H7, Canada
Phone: (780) 489-9100
Email: [email protected]
Monday to Friday 8 am to 5 pm.
After Hours Emergency: 1 (888) 311-8849

 

Burnaby, British Columbia

#108 – 4475 Wayburne Drive
Burnaby, BC V5G 4X4, Canada
Phone: (604) 279-1499
Email: [email protected]
Monday to Friday 9am to 8pm.
Saturday 11:30am to 8pm.
After Hours Emergency: 1 (888) 311-8849

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    Kelowna, British Columbia

    #101 – 3677 Highway 97N
    Kelowna, BC, V1X 5C3, Canada
    Phone: (250) 765-9646
    Toll Free: 1 (888) 311-8846 Fax: (250) 765-3893
    Email: [email protected]
    Monday to Friday 8 am to 5 pm.
    Saturday 9 am to 4 pm.
    After Hours Emergency: 1 (888) 311-8849

     

    Whitehorse, Yukon (Depot)

    BOX 10 33 Levich Drive

    ,

    Whitehorse, YT, Y1A0A8, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 9 am to 5 pm
    This is a depot with our supplies only. Ship samples to the lab.

     

    Victoria, B.C. (Depot)

    #3-576 Hillside Avenue

    ,

    Victoria, V8T 1Y9, BC, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 7:30 am to 5 pm
    This is a depot with our supplies and flat-rate next day shipping

    CARING ABOUT RESULTS, OBVIOUSLY.