Welcome To CARO

Thank you for choosing us as your analytical services partner! You are now part of an elite group of Environmental, Food and Cannabis experts, working together to make the world safer and healthier.

In the spirit of having great Chemistry, this Welcome package was designed to help you familiarize yourself with all things CARO, including the Who, What, When, Where and How of our laboratory services. After reading this document we hope that your first project will feel like less of a blind date, and more like walking into a place where “everybody knows your name.”


Setting up your CARO account

CARO Account

1a. Environmental/Food Account Setup

Please complete this form to make sure your data reaches you, and you get the most out of CARO’s services.

1b. Cannabis Account Setup

Please complete this form to ensure that we deliver to the exact specifications you need!

CARO Payment method

2. Choose your Payment Method

If you are planning on working with us for a long time (we sure hope you are!) you can apply for credit here: CARO’s credit request form.
If you do not hold credit with us, all data is provided on a pre-paid
basis only. We accept Credit Card (VISA/MC), Cheque and EFT.


Bottle order online
3. Create an Online Account

For our individual users, you can create an online store account here, which will allow you to place and track your orders online. Our automated ordering system provides
real-time updates by email, with the convenient option of one-click reordering of supplies.

For our corporate users, CARO uses a FREE, all-in-one program management solution: CCI to communicate important information about

Bottle order tip

 your work with us.   Through the CCI you can access status updates on your bottle orders and workorders, retrieve billing information, submit COCs, and much more! Please check your inbox for an activation email, or request a new one by completing the form here.


Get Ready to Sample

The next step after creating your CARO account is to place an order for sampling bottles and supplies. This can be done online, by visiting the CARO store. After placing your order you will receive an e-mail confirmation with your order and tracking information, so you always know where your supplies are.

Environmental lab in Alberta



Now it’s your turn! When you receive your bottles, you will be ready to collect your samples.
Helpful resources to get you through your sampling day are available on our Resources page.

Before submitting your sample back to CARO, make sure to include your Chain of Custody form (COC).
Missing or incomplete COCs may result in data delays (and nobody likes delays!)


Submitting your Samples

Samples can be dropped off at any CARO laboratory location. Cut-off time for TAT calculation is 3:30 pm for routine submissions, and 10:00 am local time for same-day requests. Please note that rush TATs require advanced notice and will incur surcharges. Availability of rush will depend on the parameter(s) being requested – when in doubt, please inquire about specific rush requests prior to submission.

Once your samples arrive at the lab, we inspect each sample for integrity and ensure that the accompanying paperwork is filled out correctly. Your samples are then logged into our system, and you will be sent your first CARO deliverable: The Login Notice (read more here).

To help you understand how TATs work, we have mapped our two typical scenarios below:

TAT Timeline CARO


Certificate of Analysis

Certificate of analysis CARO

When your analytical report is ready, you will receive an e-mail with the results and any additional necessary information.
If you find yourself with doubts about how to read or interpret your data, please check out our document: How To Read Your Report.

Features of every CARO report include:

  • General project information
  • Test results
  • Quality Control (QC) data
  • Comparison to specified regulatory guidelines (optional)
  • Special notes about your sample(s)



Keeping in touch

We are always sharing the extraordinary things our scientists are working on in the lab, including new services, product updates, company news, our environmental lab in Alberta and local information for you to share with friends. We are active on LinkedIn, Facebook, Instagram and Twitter, and would love for you to join our growing network of charismatic scientists. Collaboration is key to advancing scientific knowledge, and helping to make our world safer and healthier!

Still have questions?

We are always updating our Frequently Asked Questions, where you can find more information about our capabilities, timelines, and business locations/hours. You can also e-mail [email protected] to connect with a Client Service Scientist – we are always happy to accompany you on your sampling journey.


Richmond, British Columbia

#110 – 4011 Viking Way
#250 – 4011 Viking Way (Corporate Office)
Richmond, BC, V6V 2K9, Canada
Phone: (604) 279-1499 Fax: (604) 279-1599
Email: [email protected]
Monday to Friday 8 am to 5 pm.
Saturday 9 am to 4 pm.
After Hours Emergency: 1 (888) 311-8849


Edmonton, Alberta

17225 109 Ave NW
Edmonton, AB, T5S 1H7, Canada
Phone: (780) 489-9100
Email: [email protected]
Monday to Friday 8 am to 5 pm.
After Hours Emergency: 1 (888) 311-8849


Burnaby, British Columbia

#108 – 4475 Wayburne Drive
Burnaby, BC V5G 4X4, Canada
Phone: (604) 279-1499
Email: [email protected]
Monday to Friday 9am to 8pm.
Saturday 11:30am to 8pm.
After Hours Emergency: 1 (888) 311-8849

    Contact Us

    Yes, I would like to receive exclusive emails from CARO.No, I would not like to receive exclusive emails from CARO.


    Kelowna, British Columbia

    #101 – 3677 Highway 97N
    Kelowna, BC, V1X 5C3, Canada
    Phone: (250) 765-9646
    Toll Free: 1 (888) 311-8846 Fax: (250) 765-3893
    Email: [email protected]
    Monday to Friday 8 am to 5 pm.
    Saturday 9 am to 4 pm.
    After Hours Emergency: 1 (888) 311-8849


    Whitehorse, Yukon (Depot)

    BOX 10 33 Levich Drive


    Whitehorse, YT, Y1A0A8, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 9 am to 5 pm
    This is a depot with our supplies only. Ship samples to the lab.


    Victoria, B.C. (Depot)

    #3-576 Hillside Avenue


    Victoria, V8T 1Y9, BC, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 7:30 am to 5 pm
    This is a depot with our supplies and flat-rate next day shipping