1. Let us know how to connect with you

Please complete this form to make sure your data reaches you, and you get the most out of CARO’s services.

2. Choose your Payment Method

If you are planning on working with us for a long time (we sure hope you are!) you can apply for credit here: CARO’s credit request form.
_{If you do not hold credit with us, all data is provided on a pre-paid
basis only. We accept Credit Card (VISA/MC), Cheque and EFT.}

3. Create a CARO Store Account.

Place and track bottle orders completely online. Our automated ordering systems provides
real-time updates by email, and one-click reordering of supplies.

The next step after creating your CARO account is to place an order for sampling bottles and supplies. This can be done online, by visiting the CARO store. After placing your order you will receive an e-mail confirmation with your order and tracking information, so you always know where your supplies are.

STEP 4:

Submitting your Samples

Samples can be dropped off at any CARO laboratory location. Cut-off time for TAT calculation is 3:30 pm for routine submissions, and 10:00 am local time for same-day requests. Please note that rush TATs require advanced notice and will incur surcharges. Availability of rush will depend on the parameter(s) being requested – when in doubt, please inquire about specific rush requests prior to submission.

Once your samples arrive at the lab, we inspect each sample for integrity and ensure that the accompanying paperwork is filled out correctly. Your samples are then logged into our system, and you will be sent your first CARO deliverable: The Login Notice (read more here).

To help you understand how TATs work, we have mapped our two typical scenarios below:

STEP 5:

Certificate of Analysis

When your analytical report is ready, you will receive an e-mail with the results and any additional necessary information.
If you find yourself with doubts about how to read or interpret your data, please check out our document: How To Read Your Report.

Features of every CARO report include:

• General project information
• Test results
• Quality Control (QC) data
• Comparison to specified regulatory guidelines (optional)
• Special notes about your sample(s)

Still have questions?

We are always updating our Frequently Asked Questions, where you can find more information about our capabilities, timelines, and business locations/hours. You can also e-mail [email protected] to connect with a Client Service Scientists – we are always happy to accompany you on your sampling journey.