Word on the Street: CARO’s CCI is Pretty Cool

Posted on July 31, 2023

So cool, in fact, that everyone is getting on board! All of CARO’s new and existing business clients now have access to all the benefits that the CCI offers, including all the CCI specific promos that CARO is hosting (hello Free Pizza Lunch!) For the remainder of the summer, you can also get your hands on a pair of super cool shades as a fun surprise with every bottle order.   You really should check out CARO’s CCI today… all the cool kids are doing it, and here’s what they had to say about it:

So, What Makes CARO’s CCI so Cool?

CARO’s CCI was designed to be so intuitive and user-friendly that you’ll never want to go back to the olden days of data management.   We built the system from scratch, using 30+ years of customer service data to streamline your most urgently needed features. These features are designed to streamline your day-to-day workflow and make your life a little easier.

Here’s how:

  • Never question where your samples are.   Again.  From pending, to processing, to complete, you can track your work order every step of the way.  There’s no shame in checking back every 15 minutes; we understand that you went to great lengths to get us those samples, and you just can’t WAIT for the results.
  • Misplaced reports are a thing of the past! You can view your reports right in the CCI, with our fully searchable report section you can download your reports in seconds.
  • Can’t remember what bottles you needed last time? Copy your previous bottle orders in the CCI – it’s as simple as search, copy, submit, repeat!
  • Not sure what to check off on your COC? The CCI has project specific eCOC’s, with a repeat function for submissions in only a few clicks.
  • Don’t stress if you left invoice review on the back burner. With CARO’s searchable invoice repository on the CCI it’s never been easier to pay your invoices.
  • Don’t be embarrassed if you can’t remember your Account Managers name (we won’t tell!) All of your CARO contacts can be found right in the CCI.

OK, I’m Curious. How Can I Learn More?

It’s never been easier to get into the cool club, and if you’re confused, we have you covered! From signing up, to how to use the portal, CARO has many resources to help you transition into this new and better lifestyle!

1. Sign Up Page: the best way to learn is by doing! GO here to sign up now and check out all the cool features on your own time.  When you’re ready with questions, we’ll be here to help you.

2. CCI FAQ Page: Our CCI FAQ page can be found on our website under client resources. It’s a great place to get started and learn how to sign-up for the CCI.

3. Your Account Manager: Nothing is better than getting your questions answered by a qualified person. Your AM is a seasoned pro at everything CCI, so feel free to reach out to learn more about what the portal can do for you on your next project with CARO.

4. The ‘Help’ Page on the CCI: If you’ve signed-up and logged in for the first time, you can head to the ‘Help’ page to view training videos, training manuals and more. We promise it won’t take long to fit in!

So throw on those super cool shades from CARO’s summer cooler insert and sign up for CARO’s CCI, for your coolest summer yet!


Richmond, British Columbia

#110 – 4011 Viking Way
#250 – 4011 Viking Way (Corporate Office)
Richmond, BC, V6V 2K9, Canada
Phone: (604) 279-1499 Fax: (604) 279-1599
Email: [email protected]
Monday to Friday 8 am to 5 pm.
Saturday 9 am to 4 pm.
After Hours Emergency: 1 (888) 311-8849


Edmonton, Alberta

17225 109 Ave NW
Edmonton, AB, T5S 1H7, Canada
Phone: (780) 489-9100
Email: [email protected]
Monday to Friday 8 am to 5 pm.
After Hours Emergency: 1 (888) 311-8849


Burnaby, British Columbia

#108 – 4475 Wayburne Drive
Burnaby, BC V5G 4X4, Canada
Phone: (604) 279-1499
Email: [email protected]
Monday to Friday 9am to 8pm.
Saturday 11:30am to 8pm.
After Hours Emergency: 1 (888) 311-8849

    Contact Us

    Yes, I would like to receive exclusive emails from CARO.No, I would not like to receive exclusive emails from CARO.


    Kelowna, British Columbia

    #101 – 3677 Highway 97N
    Kelowna, BC, V1X 5C3, Canada
    Phone: (250) 765-9646
    Toll Free: 1 (888) 311-8846 Fax: (250) 765-3893
    Email: [email protected]
    Monday to Friday 8 am to 5 pm.
    Saturday 9 am to 4 pm.
    After Hours Emergency: 1 (888) 311-8849


    Whitehorse, Yukon (Depot)

    BOX 10 33 Levich Drive


    Whitehorse, YT, Y1A0A8, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 9 am to 5 pm
    This is a depot with our supplies only. Ship samples to the lab.


    Victoria, B.C. (Depot)

    #3-576 Hillside Avenue


    Victoria, V8T 1Y9, BC, Canada
    Contact Us for Supplies and Deliveries
    Toll Free: 1 (888) 311-8846
    Email: [email protected]
    Monday to Friday 7:30 am to 5 pm
    This is a depot with our supplies and flat-rate next day shipping